Patient Relationship Management Software

Patient relationship management software is built by listening. We take the time to learn what your exact requirements are to understand how you and your patients interact, and what information you will need in order to best serve your patients. Then we build those features into a tailored system which is able to manage appointments, patient feedback, reminders, billing and more. Tell us what you need and we will make it happen.

Patient relationship management services software can benefit a private practice in several ways. Firstly, it brings digital automation to your patient record keeping, which saves you both time and space, while also automating such functions as appointment reminders and patient feedback. This saves many hours of staff time and missed appointment costs. Patient relationship management in hospitals also offers considerable benefits and this is particularly true in the UK.

Patient management system software is very cost-effective. Once the system has been built, maintenance and update costs are very small, and these costs will be mitigated by the savings in staff time and reduction of missed appointments, which good patient relationship management software will deliver. The cost of the actual build will vary depending on the complexity of the project, so contact us now to discuss your requirements. We think you will be surprised at how affordable a bespoke project can be.

As with any costs, how long it takes to build the software to run Patient Relationship Management Services depends on the system’s requirements. If large parts of the system can be developed “off the shelf”, tasks can be completed quickly, but of course, more complex bespoke coding will take longer. In all cases we will always provide a solid indication of the development timescale for your software package.

GDPR is a crucially important piece of data protection legislation in the UK and Europe. GDPR requires healthcare professionals to conduct their business in a manner that protects the privacy, security, and integrity of protected healthcare information. All patient data management software should be compliant, and we always create any system in accordance with these regulations.

This depends on the circumstances. We are always busy, which is a good sign for any software development company, but we aim to begin work on the construction of your patient management system software, or any software system we are engaged to build as soon as we have determined your specifications. As a client, you will always be updated with project development and completion timescales, so you will be clear about when your patient relationship management services software will be ready.

You will likely have your own ideas about what specific elements your practice needs from your system. However, we would advise that any software designed to deal with patient relationship management services should have secure online access, with good telehealth functionality, working alongside user-friendly patient appointment, contact and billing capabilities. Any system should also be fully GDPR compliant of course, particularly in the UK and Europe.

Above all you should be looking for versatility, capability and compliance. Every doctor and practice will have their own requirements, but straightforward record keeping, billing and appointment management functions are universally important.

Patients feel loyalty and engage more with a practice when they feel that practice cares about them. A good CRM system can use your patient’s contact data to reach out automatically, with courtesy feedback requests or friendly reminders that a check-up is due.  Such outreach can be automated so there is no possibility of the contact being forgotten, which means the patient always feels that they are at the forefront of your mind.

Healthcare CRMs can demonstrate a return on marketing investment in many ways. It can provide clear data on the response that patients have to contact from your practice, monitor repeat appointments and help you to chase up leads in a manner that is cost effective in terms of both time and financial investment.