Our client is a healthcare provider that offers digital patient services to private healthcare organisations that improve care quality and patient convenience in the United States of America.
Technologies Used
The following technologies and tools were used in the delivery of this project; JavaScript, MySQL, Angular framework, Angular Material UI, Kotlin, PostgreSQL, Redis
The Challenge
The platform needs to streamline the patient journey, as well as introducing new online services to their patients. The objective was to improve conversion rates from digital marketing campaigns and increase patient retention along with revenue. Such a platform should include an online booking tool, a patient portal with relevant information, as well as two mobile applications with video calls, text chat and file exchange.
The Solution
Our team developed a comprehensive cross-platform solution with external API that can be integrated with major Patient Management Solutions (PMS) and Electronic Health Record (EHR) solutions in the US market. The SaaS platform automates the entire patient journey – from online booking, appointment reminders and cancellations – to online consultations, feedback forms and patient reviews.
In the effort to minimise routine admin tasks, a comprehensive Content Management System (CMS) was developed to handle day-to-day activities of the healthcare providers admin staff. This included queues, appointments, invoicing and other tasks. For remote visits, a HIPAA-compliant doctors portal was developed to enable secure communication between patients and doctors.
The Outcome
In just eight months, our team was able to develop, test and launch an online booking widget, a cloud based admin system and a web-based patient / doctor portal. This included iOS and Android mobile apps taking only two extra months to launch. As a result, over 30% of patients switched to online booking, significantly reducing workload on the admin team.
The solution is currently used by over 100 small to medium sized healthcare providers in the United States of America (USA), with 800+ healthcare employees managing patients and conducting remote visits each month. Our team continues to improve the platform with additional features, working closely with the client’s marketing team to achieve even better conversion rates and life-time-value (LTV).
The Results
- We created a platform which streamlines the patient journey, as well as introducing new online services to the healthcare provider’s patients.
- We improved conversion rates from digital marketing campaigns and increased patient retention along with revenue by including an online booking tool, a patient portal with relevant information, as well as two mobile applications with video calls, text chat and file exchange.
- Our team developed a comprehensive cross-platform solution with external API that can be integrated with major Patient Management Solutions (PMS) and Electronic Health Record (EHR) solutions in the US market.
- The SaaS platform automates the entire patient journey – from online booking, appointment reminders and cancellations – to online consultations, feedback forms and patient reviews.
- A comprehensive Content Management System (CMS) was developed to handle day-to-day activities of the healthcare providers admin staff which included queues, appointments and invoicing.
- For remote visits, a HIPAA-compliant doctors portal was developed to enable secure communication between patients and doctors.
- We developed, tested and launched an online booking widget, a cloud based admin system and a web-based patient / doctor portal.
- Over 30% of patients switched to online booking, significantly reducing workload on the admin team and the solution is currently used by over 100 small to medium sized healthcare providers in the United States of America (USA), with 800+ healthcare employees managing patients and conducting remote visits each month.
- We continue to improve the platform with additional features, working closely with the client’s marketing team to achieve even better conversion rates and life-time-value (LTV).
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